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Can I skip a month's delivery and get a variety when I order again?
If you have too much food and need to skip a month's delivery, you can adjust the frequency of your delivery to every 30 days or to a preferred schedule that fits your needs. To change your delivery preferences, you can contact our customer support,
What should I do if my order is stuck in transit for a long time?
If your order has been in transit for an unusually long time, you can contact our customer support for assistance. While shipping delays are sometimes out of our control, we will do our best to keep an eye on the order and provide any necessary suppo
How can I associate a past order with my new account?
If you have placed an order before creating an account and would like to link the order to your account, please contact our customer support with the order details. Our team will check for you and confirm whether the order has been successfully linke
How do I cancel an order and request a refund?
To cancel an order or subscription and request a refund, please contact customer support as soon as possible. We understand that circumstances can change, and we're here to assist you with the cancellation process. Should you wish to reactivate your
What should I do if I received the wrong quantity of an item?
If you've received the wrong quantity of an item in your order, such as a smaller number of boxes in a sample pack than expected, please reach out to our customer support. We request that you send us a picture of the items you received so we can swif
I made a return, but haven't received a refund. What should I do?
If you have returned an item and are awaiting a refund, please contact our customer support with your order information and any relevant tracking receipts. We will check the status of your return and ensure that the refund is processed. Refunds are t
How can I add a product that I saw in a picture to my order?
If you've seen a product in a picture that you would like to purchase, please reach out to our customer support for assistance. In cases where the picture attachment fails to load, you may need to resend the image. Our team will then help identify th
Are there any discounts for non-profits or first-time customers?
We appreciate the work done by non-profits and are delighted to support them with discounts. If you are a first-time customer or a non-profit organization, we do offer discounts on your orders. For non-profits, you may also save on each subsequent de
Can I use a promotional code if I forgot to apply it to my order?
If you've forgotten to apply a promotional discount code to your current order, please contact our customer support promptly with your order details and the discount code. We will assist you in adding the promotion to your order, ensuring you receive